SHIPPING INFO.
This page will explain in detail our shipping times, our handling times, and average delivery times on all orders placed with us. Please read carefully ALL of the info below when factoring the average delivery time(s) on your order.
If you have a question about shipping, the answer will be below. If you still have questions feel free to email or call
Here at Craftvinyl.com we work 7 days a week, but, we only physically print, fill, and ship orders Monday through Friday.
Saturdays and Sundays usually consist of restocking supplies, cutting vinyl, reordering supplies, and routine web site maintenance. Since we only print, fill, and ship orders Monday through Friday, please understand that just because you place an order on Saturday (for example), it doesn’t necessarily mean your order will ship out first thing on Monday. You can place your order online 24 hours a day, 7 days a week, 365 days a year.
Mondays almost always consist of printing out orders received from Friday afternoon and over the weekend. On some Mondays we will have to print out anywhere between 150-200 orders. Handling times on orders placed on Friday afternoon, Saturdays and Sundays will not begin until the next business day. Orders placed over the weekend are filled in the order that they were received. So please take this into consideration (along with all the info below) when figuring up shipping times on your order. Depending on how many orders we have over the weekend, some weeks we wont even have a chance to print off Mondays order until Wednesday.
We ship every day of the business week. Your order may or may not ship the same day. Depending on our volume of orders, the AVERAGE handling times on NORMAL orders can be anywhere between 1-4 business days before the order ships, "handling time" means the time your order takes to be filled, NOT time in transit. Handling times do not include weekends or holidays. Orders placed Friday afternoon or over the weekend will not even be printed until Monday. Most of the time orders will go out the next day or the day after, but, sometimes we get swamped and that is the reason for the 1-4 business day handling time. Ordering/requesting over 25 sheets of the same color vinyl may add an extra day’s handling time to your order. This includes regular priced buyers choice vinyl, clearance vinyl, and any vinyl that is listed under "Specials".
“Holiday” means any nationally recognized Federal holiday, or, any nationally recognized commonly celebrated holiday that is not Federally recognized (such as Halloween, Valentine’s Day, etc…) A "Holiday" can also mean a few days leading up to a Holiday, or a few days after a Holiday. If this is the case we will post a message on our website several days ahead of time.
During ANY "holiday" the handling time on your order may be delayed because of the popularity of sales, availability of supplies, or the closing of shipping centers. We re-order supplies 2-3 times a week but if our supplier or shipping courier is closed leading up to a nationally recognized Holiday, during a nationally recognized Holiday, or after a nationally recognized Holiday, it may delay our supplies being delivered to us. So, please understand that if the handling time on your order falls within 7 business days prior to ANY Holiday, or, if the handling time on your order falls within 7 business days after ANY nationally recognized Holiday, your order will probably be delayed by an extra 1-2 business days on top of the normal handling time for the item(s) you ordered.
Tumblers are only shipped once a week (on Wednesdays) . Please understand that since there is a atleast a1-4 business day handling time on ALL purchases, this means, for your tumblers to be shipped on Wednesday you need to place your tumbler order on or before 12:00 noon (eastern time) the previous Friday. Tumbler orders placed after 12:00 noon each Friday will not be shipped until the 2nd Wednesday after your purchase .
Key Chains are only shipped 3 times a week (usually on Mondays, Wednesdays and Fridays). This may add an extra day or so on top of our normal handling time
Monthly specials, facebook specials, competitor price matches, and clearance orders will add an EXTRA 1-3 days on top of our regular handling times. The clearance/specials are very popular and we always re-ordering these items to keep them in stock. We can not do "rush" or "ASAP" delivery on these orders.
If you buy non specials/clearance items along with specials/clearance items, your entire order will fall under the handling time for specials/clearance items.
Also , please understand we are on EASTERN STANDARD TIME. The handling time on your order will begin on the date that our system accepts your order (excluding weekends or holidays) . If you are in a later time zone and you place an order (for example) at 11:59 p.m. on the 5th day of the month, our system may recognize the order as being placed on the 6th day of the month, so your handling time (excluding weekends or holidays) will begin on the 6th day of the month not the 5th
If your credit card is declined through google checkout, google will email you and explain why the card was declined. Google will give you 7 days to correct the card information before they cancel the order. We have no access to this information because google keeps this information confidential for security reasons. If you get an email from google saying your card has been declined please correct the information as soon as possible. We only re-check declined orders twice a week, so declined orders will automaticly delay your order. The handling time on declined orders will not begin until the day we check the declined order and see it has been successfully updated and is a clear payment.
99% of our orders are shipped via USPS.com (U.S. Post Office). Large tumblers orders may be shipped via UPS, Fed-Ex, or USPS parcel post, it all depends on the weight/size of the box. In some cases your order may be shipped through "UPS sure post" . This means UPS will take the package from us and then deliver the package to your local post office, then the post office will make the final delivery to you.
Handling times on paypal, paypal e-checks, money order, or personal checks will start on the day the payment clears (not the day you request a paypal invoice, not the day you pay with a paypal e-check, or the day you mail in your payment) . PLEASE PLEASE be sure when paying with paypal, check, or money order that you have filled out your payment request correctly. If your payment request is not correct or if it is confusing, you might as well plan on your order being delayed by several days.
From time to time on new items we will do a “PRE-SALE”. The reason for a pre-sale is customer demand. Most customers would like to go ahead and order the new items even though the items are not in stock yet. On pre-sale items our supplier will give us an estimated time of delivery of the new items to us. We will clearly mark the new items as “PRE-SALE” on our website and will clearly display the estimated date that the items will be in stock. So, for example, if a pre-sale item says “items will not be ready to ship until June 1st - June 5th” this means the handling time on your entire order will not start until June 5th. As long as your complete order was done correctly (you requested the correct amount of colors, credit card wasn’t declined, etc) the presale item(s) will be ready to ship out on June 5th (for example) at the latest. On presale items the entire order will ship at the same time. If you do not want to wait on the presale items to be in stock please order the already in stock items separately from presale items, which in this case will obviously mean paying 2 separate shipping charges.
We do ship internationally and to “APO” (military) boxes. Any shipment going outside of the United States is considered "international" (even if it is a military base or U.S. territory). These orders can take a few days longer to arrive because they are being delivered outside of the United States. Sometimes it can be just a few days longer, but, I have seen it take up to a week or even 2 weeks (transit time) longer than normal U.S. orders to be delivered
SOLD OUT ITEMS: Scenario #1: In the rare event that we are out of stock on an item you ordered, and depending on what your ordered, we will wait until the last day listed under our “handling times” to ship your entire order to you. If we haven’t restocked the out of stock item within the handling times listed on this page we will ship the rest of your order along with a note explaining when the out of stock item will be shipped. Once we restock the out of stock item we will ship the out of stock item to you at no extra charge. This is very rare but we have seen it happen, we understand this can be inconvenient and we apologize ahead of time, but, this is out of our control, sometimes suppliers can be very slow with delivering items to us and it ends up being a chain reaction. You will still be able to add these items into your cart and pay for these items even though they are sold out
SOLD OUT ITEMS: Scenario #2: Once an item is sold out we will post a message on that items page explaining that we are sold out. If the page has a message similar to: “JANUARY 1, 2012 WE ARE SOLD OUT OF…..” This message means that those items are on backorder. If you purchase these items after we post a message on our site then your entire order will sit in our shop until those items are in stock even if it is past our regular handling times. These messages are updated immediately once an item goes out of stock. It is recommended that you refresh your browser or clear/delete your internet cookies in order to see these updates every time you visit our website. You will still be able to add these items into your cart and pay for these items even though they are sold out. In the event that you order an item that goes out of stock BEFORE we can post a message please see “scenario #1” above.
Shipping charges are based on the order total. Shipping charges are located at the very top right of each page on my website.
Some large/heavy international packages require us to physically drop off the packages in person at the post office or shipping center. The majority of our domestic packages are picked up at our location by the post office or shipping company. In the event that we have to physically drop off an international package in person, this may add a few days onto the handling time of your order.
International shipping is calculated by the weight. Email or call with an International shipping quote. Free shipping does not apply to any international orders. We will ship to ANY country, but you must contact us first before ordering, our website WILL NOT accept international orders. We have to do international orders differently, so please email us for details.
Each shipment does have a tracking number, and as soon as your order ships you will be emailed shipping confirmation and tracking info from stamps.com. Please make sure your email will accept messages from craftvinyl.com, google checkout, google.com, paypal.com, and stamps.com. UPS or Fed-ex orders will have tracking info on file, but we will not be able to email you the tracking info unless you request it.
When paying with google checkout you will have the option to "block" us from seeing your email address, If you block your email address through google checkout it may delay the confirmation email letting you know that your order has shipped. Blocking your email address can also delay any correspondence with us about your order if there is a problem. So please, dont block your email address, we DO NOT send mass emails, or flood your email account with spam mail or unwanted messages.
Smaller orders (under 13 ounces) are shipped USPS First class, and larger orders (over 13 ounces) are shipped either USPS Priority Mail, USPS Parcel Post, or occasionally UPS or Fed-Ex ground.
One sheet of standard solid color 12x12 vinyl weighs approximately 1 ounce, 1 sheet of 12x24 vinyl weighs approximately 2 ounces. First class packages have a delivery time of 4-7 days on average after they leave our shop. Priority mail packages have a delivery time of 2-4 days on average after they leave our shop. Parcel post packages have a delivery time of 7-10 days on average after they leave our shop.
So please understand the average delivery time COMBINED with the handling time(s) above when preparing for arrival of your order. These delivery times are just "average" times listed on the shipping company's website.
Delivery times with the postal service is never guaranteed unless it is "express mail" . Express mail is what most people call "overnight mail". Depending on your zip code, the postal service may not be able to deliver your package “overnight” from our zip code (24609). Express mail can be expensive, express mail usually starts out at an extra $20 for an order of only 10-15 sheets of 12x12 vinyl, and can go way up depending on the weight, box size, or depending on the zip code it is going to.
If your order qualifies for "free shipping" it will be shipped the most economical way possible.
If you make or request any changes to your order after payment, or, you do not clarify what color names or color quantities on your buyers choice packs of vinyl, your order will sit at our location until it is corrected. We will attempt to contact you at first by email, then if unsuccessful through email, we will attempt to contact you via telephone to correct any issues. In this case, the handling time on your order will not start until your entire order has been corrected or you have finished making changes.
Please make sure ALL of your contact info on your order is correct and up to date in case we attempt to contact you.
Make sure your shipping address is up to date, current and correct. In the event of a returned packaged for any reason, It will be your responsibility to pay to have it reshipped. In some cases actual shipping can be more than the shipping price you paid on the website. For example if you have a large package and you paid a flat rate of $9.95 on our website, in reality it could have cost us $14 or $15 to ship it to you. Parcel packages that are returned to us are billed to us "both ways", meaning the post office will bill us to return the package back to us. If this happens you will have to pay for all of the shipping charges. In this case, we will attempt to contact you via email and see if you want us to email you an online invoice for payment on the shipping. this is why it is important to have all of your contact info correct.
If you are in a rush to get your order please email or call and let us know. We will TRY our best to get it out the same day or the next day, although nothing is guaranteed. We cannot do "rush" or "ASAP" on clearance, price match, tumblers, or special orders. If you would like for us to ship your order ASAP please send an email to nick@craftvinyl.com with "SHIP ASAP" (all caps) in the subject. We will try our best to get your order out faster than normal but this is not always the case. Simply emailing us and asking that we get your order out ASAP doesnt always mean we will be able to do so.
Once a package leaves our facility we can only give you the tracking number to reference its location during transit. Shipping companies (especially the U.S. postal service) can be very slow at times. We have seen a package take up to 14 business days to be delivered to a location only 8 hours away. Please understand that once a package leaves us we have no control over the time it takes to be delivered. We have a "14 waiting policy" (30 days for international) AFTER the date of shipment before we will reship any package that is “lost”. By “lost” we mean a package that has not be delivered within 14 business days (30 days for international) of being picked up from our location.
Feel free to email or call me ANYTIME, 7 days a week, or ANY reason.
1-866-929-6358
Nick@craftvinyl.com
