CRAFTVINYL.COM'S SHIPPING INFO.
The 2 most popular questions we get are:
"If I place an order today, when will I receive it?"
"I placed an order a few days ago, can I have a status update?"
The answer(s) will be below....
This page may seem long and detailed, but, it will explain in detail our handling times, average/estimated delivery times, and every possible scenario when factoring in handling/shipping/delivery times when placing an order with us. Please read carefully ALL of the info below when factoring the average delivery time(s) on your order. By placing an order on our website you agree to the handling times listed below.
We ship from Cedar Bluff, VA, zip code 24609. All orders do have "tracking" numbers. Although, it is common to call these numbers ”tracking numbers” the post office usually refers to these numbers as “delivery confirmation numbers”. So, from this point forward, or, any past/future communication about your order, the term "tracking number" means the unique reference number that the shipping company generates to confirm that a shipping label has been created or a package has been shipped.
We do not send tracking info once the order has been shipped , stamps.com sends this info to the EXACT email address used at payment, BUT sometimes that info can be delayed. PLEASE UNDERSTAND ALL REGULAR PRICED ORDERS SHIP WITHIN THE TIMES LISTED ON THIS PAGE. If you havent received tracking info that doesnt necessarily mean your order has not been shipped , it may mean stamps.com has not relayed the info to you.
Tracking/Delivery confirmation number(s) may only show that the package has been “picked up” or that is has been scanned at a postal hub. The post office “tracking” may not show "up to date" information as to the exact location where your package is. the "tracking" may only show that the package has been picked up when in fact it is in your home town waiting to be delivered. We understand this can be a hassle but this is the way the post office handles their tracking, it has nothing to do with us. The post office may also give you “estimated delivery dates” with their tracking/delivery confirmation numbers. From our experience, we advise you to never go by estimated delivery dates because after all these dates are only “estimates”. Once an order ships you will get an email from "stamps.com" with tracking info, PLEASE make sure which ever email address you use at payment is the email address you check if you are inquiring about tracking. PLEASE make sure your email account will allow email messages from stamps.com, otherwise, you may have to search/check inside of your junk/spam email folder. We do not email you these tracking numbers, paypal does not email you these tracking numbers, stamps.com will email you.
If you have a question about shipping, the answer will be probably be below. If you still have questions feel free to email or call
The first 4 short paragraphs below in red will explain in a nut shell our "shipping/handling time" info.
(the info listed below the 4 paragraphs will go into greater detail about certain situations that may delay your order. Because each order is different we suggest you do not rely on the first 4 paragraphs alone when trying to figure up the day your order will ship. We suggest reading the ENTIRE page. )
1. Here at Craftvinyl.com we work 7 days a week, but, we only physically print, fill, and ship orders Monday through Friday. There is a 1-4 business day handling time on ALL completed regular priced orders , this does not include weekends or holidays. If you purchase special priced items or discounted items, those items may have an upfront agreed delay listed on the specific items page. Every Tuesday (our "2 for 1 Tuesday" promotion) is by far the busiest day for us. For logistical reasons it may take an extra day before we have time to even print off all the paperwork for all the orders received on Tuesday. Most weeks we actually print Wednesdays orders before Tuesdays orders. For this reason, regular priced orders placed on Tuesday may have an additional day delay just because the actual time it takes for us to physically print EVERY order received each Tuesday.
2. Saturdays and Sundays here at Craftvinyl.com usually consist of restocking supplies, cutting vinyl, reordering supplies, and routine web site maintenance. Since we only print, fill, and ship orders Monday through Friday, please understand that just because you place an order on Saturday (for example), it doesn’t necessarily mean your order will ship out first thing on Monday.
3. Mondays almost always consist of printing orders received on Friday and also orders received over the weekend. On some Mondays we will have to print out anywhere between 150 - 200 orders. Handling times on orders placed on Friday, Saturdays and Sundays will not begin until the next business day (usually Monday unless Monday is a holiday or we are out of town). If we are going to be out of town, the dates we are going to be out of town will be clearly posted on our website. Orders placed over the weekend are printed in the order that they were received. All orders are filled and shipped in accordance to what the actual order consists of. So please take this into consideration (along with ALL the info below) when figuring up shipping times on your order. Depending on how many orders we have over the weekend, some weeks we wont even have a chance to print off Mondays orders until Wednesday.
4. Handling times on ALL orders will start the next business day. For example if you place an order on Wednesday, the handling time will start on Thursday as long as Thursday is not a holiday or a day we are out of town. Saturdays and Sundays handling times may not start until Tuesday (or the next business day) depending on the amount of orders we receive over the weekend. As said above, Tuesday may have an additinal day delay
The info below goes into greater detail about certain criteria that may delay your order.
If you email us asking "what day will my order be delivered?" We can give you a general idea of when the order will ship out (based on the info detailed on this page). Delivery dates are something we can not give or guarantee because once a package leave us it is in the hands of the shipping company. For this reason we will almost always tell you to "please see our shipping info page" .
The definition(s) of the word(s) "Handling time" or "Handling time(s)" on this page or any other page on our website means the time it takes from the date we print your COMPLETED order to the day we print your shipping label. Handling time DOES NOT mean "in transit time".
As per paypals sell/buyer protection policy we wont be able to ship to any address other than the actual address used at payment.
The definition(s) of the word(s) "Shipped" , "Shipping date" or "Ship date" on this page means or any other page on our website means the day we print the label, it doesn't necessarily mean the day it is picked up by the shipping company. In cases where the shipping company has already picked up packages at our location before we print your label , your package will be packed up the next business day. Most of our shipping labels are printed at night sometimes way past midnight.
The definition(s) of "business day" on this page or any other page on our website means Monday through Friday, BUT, depending on the situation it may not mean Monday through Friday if one of those days are a holiday or a day we are out of town. (or, if it is not Monday through Friday it will be explained below)
Most of the time orders will go out the next business day or the day after, but, sometimes we get swamped and that is the reason for the 1 - 4 business day handling time (except Tuesdays orders see top of ths page). Ordering/requesting over 10 sheets of the same color vinyl may add an extra day’s handling time to your order. This includes regular priced vinyl, clearance vinyl, and any vinyl that is listed under "Specials". For large orders that are over $200 we "MAY" need to speak with you directly to confirm that you did in fact place the order , this is to keep down on fraud. So please make sure your contact info is correct and up to date. For these large orders if we have questions about the order we will NOT ship the package until we speak to you and confirm the order itself is valid and once we do speak to you the handling time will begin the day we speak to you or the day communication is confirmed.
“Holiday” means any nationally recognized Federal holiday, or, any nationally recognized commonly celebrated holiday that is not Federally recognized (such as Halloween, Valentine’s Day, etc…) A "Holiday" can also mean a few days leading up to a Holiday, or a few days after a Holiday. If this is the case may post a message on our website several days ahead of time.
During ANY "holiday" the handling time on your order may be delayed because of the popularity of sales, availability of supplies, or the closing of shipping centers. We re-order supplies 2-3 times a week but if our supplier or shipping courier is closed leading up to, during, or after a nationally recognized Holiday, it may delay our supplies being delivered to us. So, please understand that if the handling time on your order falls within 7 business days prior to ANY Holiday, or, if the handling time on your order falls within 7 business days after ANY nationally recognized Holiday, your order will probably be delayed by an extra 1-2 business days on top of the normal handling time for the item(s) you ordered.
Competitor price matches, and clearance orders will add an EXTRA 1-3 days on top of our regular handling times. We can not do "rush" or "ASAP" delivery on orders described in this paragraph. Before ordering these items please do the math and see when the last day your order may ship. If you buy non specials/clearance items along with specials/clearance/discounted items, your entire order will fall under the handling time for specials/clearance/discounted items.
Also , please understand we are on EASTERN STANDARD TIME. The handling time on your order will begin the next business day after the date that our system accepts your order (excluding weekends or holidays and days we are out of town) . If you are in a later time zone and you place an order (for example) at 11:59 p.m. on the 5th day of the month, our system may recognize the order as being placed on the 6th day of the month, so your handling time (excluding weekends or holidays) will begin on the 7th day of the month not the 6th,
99% of our orders are shipped via USPS.com (U.S. Post Office). Large orders may be shipped via UPS, Fed-Ex, or USPS parcel post, it all depends on the weight/size of the box. In some cases your order may be shipped through "UPS sure post" . This means UPS will take the package from us and then deliver the package to your local post office, then the post office will make the final delivery to you.
From time to time on new items we will do a “PRE-SALE”. The reason for a pre-sale is customer demand. Most customers would like to go ahead and order the new items even though the items are not in stock yet. On pre-sale items our supplier will give us an estimated time of delivery of the new items to us. We will clearly mark the new items as “PRE-SALE” on our website and will clearly display the estimated date that the items will be in stock. So, for example, if a pre-sale item says “items will not be ready to ship until June 1st - June 5th” this means the handling time on your entire order will not start until June 5th. The pre-sale item(s) will be ready to ship out on June 5th (for example) at the earliest. On pre-sale items the entire order will ship at the same time. If you do not want to wait on the pre-sale items to be in stock please order the already in stock items separately from pre-sale items, which in this case will obviously mean paying 2 separate shipping charges.
We do ship to “APO” (military) boxes. These orders can take a few days longer to arrive because they are being delivered outside of the United States. Sometimes it can be just a few days longer, but, I have seen it take up to a week or even 2 weeks (transit time) longer than normal U.S. orders to be delivered.
If your package requires a "signature conformation of delivery" (usually for packages over $200) and for any reason our shipping software indicates that your address will not accept signature confirmation delivery option we will have to choice but ot refund the payment. This is for our protection and yours.
SOLD OUT ITEMS: Scenario #1: In the rare event that we are out of stock on an item you ordered, and depending on what your ordered, we will wait until the last day listed under our “handling times” to ship your entire order to you. If we haven’t restocked the out of stock item within the handling times listed on this page we will ship the rest of your order along with a note explaining when the out of stock item will be shipped. Once we restock the out of stock item we will ship the out of stock item to you at no extra charge. This is very rare but we have seen it happen, we understand this can be inconvenient and we apologize ahead of time, but, this is out of our control, sometimes suppliers can be very slow with delivering items to us and it ends up being a chain reaction. You will still be able to add these items into your cart and pay for these items even though they are sold out
SOLD OUT ITEMS: Scenario #2: Once an item is sold out we will post a message on that items page explaining that we are sold out. If the page has a message similar to: “AS OF JANUARY 1, 2012 WE ARE SOLD OUT OF…..” This message means that those items are not in stock and are on backorder. If you purchase these items after we post an "AS OF....." message your entire order will sit in our shop until those items are in stock even if it is past our regular handling times. These messages are updated immediately once an item goes out of stock or is on back order. It is recommended that you refresh your internet browser or clear/delete your internet cookies so you will be able to see these updates every time you visit our website. You will still be able to add these items into your cart and pay for these items even though they are sold out or on backorder. We will not send you a message after you place your order informing you that the item(s) are on backorder because we will assume that you took the time to read this information as advised on the item(s)s page. So please understand if your order is being delayed and you email us asking why your order has not shipped it is probably because you ordered items are were out of stock. In some rare cases if we think an item is going to be sold out or on backorder for more than 2 weeks after you placed your order we will refund those items and ship the rest of your order to cut down on the delay. In the event that you order an item that goes out of stock BEFORE we can post an "AS OF......" message please see “Scenario #1” above.
Each shipment does have a tracking number, and as soon as your order ships you will be emailed shipping confirmation and tracking info from stamps.com. Please make sure your email will accept messages from craftvinyl.com, paypal.com, and stamps.com. UPS or Fed-ex orders will have tracking info on file.
Smaller orders (under 13 ounces) are shipped USPS First class, and larger orders (over 13 ounces) are shipped either USPS Priority Mail, USPS Parcel Post, or occasionally UPS or Fed-Ex ground.
One sheet of standard solid color 12x12 vinyl weighs approximately 1 ounce, 1 sheet of 12x24 vinyl weighs approximately 2 ounces. First class packages have an estimated delivery time of 4-7 days on average after they leave our shop. Priority mail packages have an estimated delivery time of 2-4 days on average after they leave our shop. Parcel post packages have an estimated delivery time of 7-10 days on average after they leave our shop. Delivery times with the postal service are never guaranteed unless it is "express mail" . Express mail is what most people call "overnight mail". Depending on your zip code, the postal service may not be able to deliver your package “overnight” from our zip code (24609). Express mail can be expensive, express mail usually starts out at an extra $20 for an order of only 10-15 sheets of 12x12 vinyl, and can go way up depending on the weight, box size, and depending on the zip code it is going to.
If you need to correspond with us about important information regarding your order (for example: asking us about vinyl types, asking us about our shipping times, etc...) please do this BEFORE payment via email. Please don’t send us a "note" attached with/on your paypal payment expecting us to read the note in regards to important information about your order because 99.9% of the time these notes are not read. The "note" may clearly be printed on your paypal receipt however most of the time we do not read these notes. so again If you need to correspond with us about your order please do that via email preferable BEFORE payment. Our email address is clearly posted on every page on our website. (email@example.com)
If your order qualifies for "free shipping" it will be shipped the most economical way possible.
If you make or request any changes to your order after payment, this will delay your order by several extra days
Please make sure ALL of your contact info on your order is correct and up to date in case we attempt to contact you.
Make sure your shipping address is up to date, current and correct. As silly as this sounds, if you use an address such as “Mickey Mouse, 100 make believe road, New York, CA, 00001" your package will go the that address, we will not cross reference that address confirm it is correct, we will not confirm that is a legitimate address, we will only ship to that address. If for any reason YOU misspell ANY part of your address or use typographics erros the mistakes/errors will be 100% your resposibilty after the fact, not ours. In the event of a returned packaged for ANY reason, It will be 100% your responsibility to pay to have it reshipped. In some cases actual shipping can be more than the shipping price you paid on the website. For example if you have a large package and you paid a flat rate of $8.95 on our website, in reality it could have cost us $14 or $15 to ship it to you. Parcel packages that are returned to us are billed to us "both ways", meaning the post office will bill us to return the package back to us. If this happens you will have to pay for all of the shipping charges. In this case, we will attempt to contact you via email and see if you want us to email you an online invoice for payment on the shipping. This is why it is important to have all of your contact info correct. When you buy from our website make sure your SHIPPING ADDRESS is the address that you want the package sent to. When you make a payment on our site can only see the SHIPPING ADDRESS, Paypal does not show us anything else other than the shipping address far as your address. When we go to print your shipping label our system will use what ever address is entered as your shipping address. In the past we have had a few packages come back to us because the customer used a billing address or old address as their shipping address. Cases like these are not our fault, please understand its not like we just make up an address out of the blue and ship it out to that address hoping that it goes to the right person, we use EXACTLY what the payment shipping address says. If you have moved or have ever used another shipping address through Paypal be sure you select the correct shipping address. In the event that you use an old address or entered the wrong shipping address, the only hope of getting your package is that the shipping company will send it back to us or forward it to you because we will not reship any orders or refund any payment due to you using a wrong/incorrect address. If you used the wrong shipping address at payment by mistake and the package was in fact delivered to that address please understand it is not considered "lost", it is considered "delivered". Please understand neither we, nor the post office will consider a package that has been "delivered" as "lost" in cases like this. The phrase “Only you know where you live” means we have no clue where you currently live other than the address you enter at payment. When you order form us we simply take your payment and ship the items to where you ask us to, we have no clue as to how current your address is or how long you have lived there or haven’t lived there.
Once a package leaves our facility we can only give you the tracking/delivery confirmation number to reference its location during transit. We have no other information as to where your package is other than what is listed on the tracking info page. Occasionally we will have customers ask if we can call the post office to see "where there package is" , from our experience calling the post office will only get a live person to tell us the same exact info you already see on the tracking info page. Shipping companies (especially the U.S. postal service) can be very slow at times. We have seen a package take up to 14 business days to be delivered to a location only 8 hours away. Please understand that once a package leaves us we have no control over the time it takes to be delivered. For this reason we can not ship out a "lost" package until a set time frame has passed since the package was picked up from our location. By “lost” we mean a package that has not been delivered within the times listed as follows:
Priority mail = 21 business days,
First class = 28 business days,
Parcel package = 45 business days,
These days are "business days" and mean business days AFTER the date of shipment or last scan ( which ever came last) and do not include weekends or holidays.
If WE make a mistake that delays your order will we take care of the mistake and do whatever it takes to make sure you are happy. With that said, If you make a mistake when ordering that will delay your order, or, you do not read this entire page to understand our handling times, or email/call us to complain because your order is being delayed because of something that is not our fault, we will probably refund your purchase and ask that you purchase your supplies elsewhere. Not that we don't appreciate your business, but as per the very top of this page you were asked to read the entire page and agree to all the information on this page BEFORE you placed your order. Complaining about our CLEARLY posted handling times will almost always get your order canceled and refunded.
We can not ship orders unless there is a full name, street address, city, state and zip code on the order details. You will be surprised at how many people forget to put their full name or street address when making payment. Not entering this info will delay your order until we are able to reach you about correcting it.
We understand the need for items ASAP. We are buyers too, and as buyers we have at some time or another needed items ASAP for certain deadlines. In some cases when we haven’t been able to meet those deadlines we have even been frustrated with suppliers or blamed suppliers for certain delays, BUT, we also understand that we should have been better prepared for those deadlines or at least took the time to read the suppliers shipping info or asked detailed questions about the suppliers shipping/handling/delivery dates BEFORE placing an order.
We are well aware of competitors shipping and handling times, but with all due respect, each competitor has a different policy. Just because you buy from one supplier and can get your order in 3 days please do not base those delivery dates on our delivery dates or vice versa. Also, If a family member, friend or neighbor places an order on the same date as you and they get their order first, there are alot of factors that could go into this , each order is different and each order may have different handling times.
For shipping on promotions of specials priced items with a delay we have no control over a customers decision not to read the entire details of a promotion and then claim they didn’t realize there would be a delay. We make it very clear in the description of each sale or promotion that there will be a delay. On each promotion we will explain the delay, explain the general time frame that the order will be delayed , we will also give a link to this shipping info page and ask that the customer take the time to read this entire page so the customer can make the decision if they want to order or not. If the customer places an order we will assume the customer read this entire page and agreed to the clearly published delay.
In theory , on "average", a "regular priced" order will usually be delivered within 7-10 days after placing the order, BUT please do not hold us to that. There are so many factors that can go into shipping times, because of those factors we have tried our best to go into great detail to explain everything to you BEFORE you place your order......